Frequently asked questions

How many Myzkeene products can I order?


You can order as many as you need. You can also order different products.




Is the Bonus Gift free?


Yes! The Bonus Gifts are free provided you order Php 2,500.00 worth of Myzkeene lotions and creams.




Can I choose my Bonus Gifts? How do I choose?


Yes, you choose your free Bonus Gift(s) as long as it totals Php 1,250.00. If you are not sure about the selection or amount of Bonus Gifts, call us and we will guide you.




Are the Multi-vitamins and Food Supplements safe?


Yes. They are registered and approved by the Food and Drug Administration of the Philippines, and have been manufactured with the highest international manufacturing standards. The products to be delivered to you have long shelf life, and are of the same quality as the ones you will find in leading drugstores.




Do you allow exchange and returns?


Yes, sealed, unopened, unused Myzkeene products can be returned / exchanged within 30 days of purchase. You can exchange it for another product of the same Peso Value or a set of products with the same Peso Equivalent as the one you originally purchased. Note however that you will have to take care of the handling or shipping charges. Yes, return is possible. You may return sealed, unopened, unused Myzkeene products within 30 days of purchase for a full refund - minus handling or shipping. A few simple steps: 1) Provide us details via our RETURN FORM 2) Upon receipt of your form, we will contact you to provide a Return Merchandise Authorization (RMA) number. Important: - Returns will only be processed with an RMA (Return Merchandise Authorization) - Credit Card refunds may take a full billing cycle for the funds to appear in your Statement of Account. - Shipping/handling of the merchandise for return will be the responsibility of the customer however we fill refund the original shipping and handling cost. - We do not charge restocking fees.




Are Myzkeene products safe?


Yes. First, Myzkeene products were product-designed using the best ingredients available in the Philippines. They were laboratory-tested, and manufactured under strict international standards. Finally, Myzkeene products have been tested and are duly registered with the Food and Drug Administration of the Philippines.




What if my order is less than Php 2,500? Can I still order?


Yes, definitely. Call or email us directly to know how you can receive your order.




Can you help me about Free Delivery?


Here's a short guide: Free Delivery for GMA (order a total amount of Php2,500.00)

  • Greater Manila Area or the areas governed by the Metropolitan Manila Development Authority (MMDA). It does not include the built-up areas of Laguna, Cavite, Rizal, Bulacan, Pampanga, Batangas, Tarlac and Nueva Ecija
Free Delivery for Provincial Areas (order a total amount of Php3,500.00)
  • Areas in Laguna, Cavite, Rizal, Bulacan, Pampanga, Batangas, Tarlac, Nueva Ecija
  • Areas in Metro Cebu and Metro Davao
If you are not sure about your area, please call us directly.




Do you delivery internationally?


As of 2018, delivery is limited to select areas in the Philippines. We are working on delivery options to more destinations, including international destinations. We will keep you posted through this website so feel free to check often.





Heltker AG Corporation

Manila

9724 Pililia corner Baler Street, 1208,  Makati City

Contact:  (+632) 899-4694, (+632) 896-3275

Cebu  

18 Don Pedro Rodriguez Street, Capitol Site, Cebu City 

Contact: (+6332) 253-6364, (+6332) 253-5075

(+63920) 9253512 , (+63917) 3220120

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